“Zip didn’t just give us software — they gave us expertise and practical guidance we wouldn’t have had on our own.”
Shane Ahern, Software Engineering Manager
Results at a glance
- Strengthened security posture without hiring a dedicated security team
- Gained on-demand access to security experts for incidents and edge cases
- Kept controls continuously enforced with less manual work
- Scaled confidently as the organization expanded across regions
- Reduced disruptions for clinicians in the field
- Standardized security operations across Mac + Windows after an acquisition
Challenge
Building a real security posture for a mobile healthcare workforce
Pine Park Health provides primary care for elderly patients, often directly where patients live—including assisted living communities. That means clinicians are mobile, and secure, reliable devices are mission-critical.
As Pine Park matured and expanded into more regions, security shifted from “important” to “essential.” In healthcare, HIPAA risk isn’t theoretical: a gap can create financial exposure, reputational harm, and patient trust issues.
Before Zip, Pine Park relied on a workforce platform for basic device management. It worked for fundamentals like provisioning and remote lock, but it wasn’t designed to help them implement and continuously enforce security controls necessary to truly maintain HIPAA compliance, or a secure baseline.
That left Pine Park with several challenges:
- Limited ability to roll out and enforce policies
- No continuous endpoint monitoring
- No clear operating model for incident response
- Growing complexity as headcount and device count increased
At the same time, IT responsibilities were spread across part-time coverage until Pine Park hired a dedicated IT lead to centralize ownership.
Then, Pine Park acquired a medical practice in Reno that was primarily Windows-based. Overnight, the team needed to support more endpoints across more systems—without losing control of security.
Pine Park needed a way to confidently answer a bigger question:
“Are we really doing everything we should be doing to maintain security levels?”
And they needed to do it without stitching together multiple vendors and consoles that a lean team would have to operate forever.
Solution
One operational layer for securing devices, identities, and your entire business system
Pine Park considered going direct to best-in-class tools—Jamf for Mac and Intune for Windows—then layering on additional monitoring.
But that path would have created ongoing overhead: multiple vendor relationships, multiple consoles, and more time spent configuring and maintaining a stack that still required security expertise to run well.
Zip offered a simpler approach: one operational layer for endpoint security and device control—backed by experts who could help Pine Park implement, operate, and continuously improve their security posture over time.
Zip delivered:
- Device lifecycle workflows (enrollment, wipe/reassign, onboarding/offboarding)
- Continuous endpoint monitoring and alerting via CrowdStrike
- Recommended controls and rollout guidance aligned to HIPAA security needs
- Standardized operations across Jamf + Intune (Mac + Windows)
- Access to experts for incident response and edge-case support
The Zip team stayed engaged through onboarding, and the Pine Park team felt like Zip simply took ownership of getting everything set up quickly and correctly.
“It felt like a really white glove sort of service. Zip just took it and ran with it.”
Once live, Zip became part of their IT person’s day-to-day workflow. She used it to manage device lifecycle operations and investigate alerts, while policies stayed consistently enforced in the background.
“I don’t really touch the security policies on a regular basis. As soon as a new device enrolls, they get all our security policies automatically.”
Results
A stronger security posture—without hiring a dedicated security team
Pine Park runs IT with a lean structure: one person functioning as the primary IT team, supported by engineering leadership.
“Zip takes care of our whole security so we don’t have to hire a second or third person.”
Zip also gave Pine Park access to security expertise without needing to hire a full-time specialist.
“We wouldn’t have any use for someone who’s a security expert to work here full time. They wouldn’t have anything to do most of the time. With Zip, we have access to experts when we need them.”
Always-on controls, with less manual work
With Zip, Pine Park didn’t need to manually re-check policies device by device. Controls were already set up and applied automatically when new devices enrolled.
This made security easier to operate day-to-day, especially as the team onboarded new employees and expanded into new regions.
“Zip took our existing security structure, ran with it, and had us all set up without requiring hardly any time from our team—and we’ve had peace of mind ever since”
Security that scales with patient trust
As Pine Park expands nationally, trust matters. Patients expect excellent care and strong privacy protections, even from a growing provider.
Zip helps Pine Park protect PHI, strengthen endpoint controls, and scale securely without operational drag.
“Zip takes care of our whole security so we don’t have to hire a second or third person.”
Fewer high-cost endpoint disruptions for clinicians in the field
In healthcare, device issues can derail clinicians’ workdays and create real operational costs.
Before Zip, Pine Park experienced cases where devices would lose enrollment state, leaving IT locked out.
“With our previous provider, we frequently had situations where devices lost their enrollment state, and then one of our providers would be out in the field panicking. With Zip, we don’t have to worry about those types of incidents anymore.”
Those situations were disruptive for clinicians and expensive for the business. With Zip, Pine Park saw significantly fewer of those incidents.
Standardized operations across Mac + Windows after an acquisition
After acquiring a Windows-based medical practice, Pine Park needed a consistent model across the organization. Zip helped standardize security operations across Macs and Windows devices—reducing complexity as Pine Park grew.
Device security you don’t have to manage
Zip helps lean IT teams go from framework to controls to continuous enforcement in 14 days.
